A new way
A NEW PAY OPTION THAT DELIVERS
INCOME STABILITY TO OUR STAFF
At Shoot The Moon, guests won’t have to calculate a tip, because we’re using a service-fee payment model. This is similar to a service fee added to a grocery or takeout delivery, but in our case, the majority of the fee goes to our staff’s paychecks, not to the rest of the business. With this concept, each tab will be charged a standard 20% service fee*, so guests won’t be expected to leave a tip.
A portion of the service fee will help offset credit card fees charged in the collection of the service fee itself, but its primary purpose is to supplement compensation for our employees by providing more income stability and equality than traditional tipping models. The fee functions much like a tip pool but will support all employees, kitchen staff, bussers, and front-of-house/floor staff. Our goal is to give all of our employees a steady and fair wage, which we believe will help us attract and keep high-quality staff long-term, and help maintain the quality experience you expect.
When guests authorize the credit card or payout in cash, we’ll remind them that we are a tip-less establishment and that a 20% service fee* is already included, so there’s no need to tip, but that's an option if they wish. Guests don’t even have to return to the counter to close out (unless you’re paying cash). They simply drop their tap card in the box at the door and we’ll close the tab at the end of the night.
*By Texas law, customers may choose to waive the fee.
– Step up to the register, and order food, if desired.
– Show IDs and open your tab.
– Choose to set specific amount or leave tab open.
– Acknowledge service fee and receive tap card.
– Simply drop your access card in the drop box and
your tab will be closed out at the end of night.
– Paying cash? Speak to a team member or return
to the counter to pay out.