A new pay option that delivers income stability to our staff
At Shoot The Moon, you won’t
have to calculate a tip, because we’re using a service-fee payment model. This
is similar to a service fee added to a grocery or takeout delivery, but in our
case the majority of the fee goes to our staff’s paychecks, not to the rest of
the business. With this concept, each tab will be charged a standard 18% service
fee*, so you won’t be expected to leave a tip.
A portion of the service fee will help offset credit card fees charged in the collection of the service fee itself, but its primary purpose is to supplement compensation for our employees by providing more income stability and equality than traditional tipping models. The fee functions much like a tip pool, but will support all employees, kitchen staff, bussers and front-of-house/floor staff. Our goal is to give all of our employees a steady and fair wage, which we believe will help us attract and keep high quality staff long-term, and help maintain the quality experience you expect.
When you authorize
the credit card or pay out in cash, we’ll remind you that we are a tip-less
establishment and that a 18% service fee* is already included, so there’s no
need to tip, but you certainly can if you wish. Also, when you open your tab at Shoot The Moon, you’ll
have the option to keep your tab open or set a balance – any unused balance can
be used like a gift card on a future visit or refunded to you when you check
*By Texas law, customers may choose to waive the fee.